Pixel 11 treats your personal data with the utmost care. This Privacy Policy explains what information we collect, how it is used, and what rights you have.
The Core Pillars of Pixel 11's Privacy Protection
All your personal and financial information is protected via SSL/TLS encryption. Advanced encryption technology is applied at every stage of data transfer.
Your data is stored on internationally certified secure servers, with multiple layers of security in place to prevent unauthorized access.
Pixel 11 never sells your personal data to third parties. Data is used solely for service improvement and legal compliance.
We collect only the information necessary to provide our services — nothing more. Any data that is no longer needed is promptly deleted.
You can view, correct, or request deletion of your data at any time. You have full control over your personal information.
Pixel 11's privacy policy is governed in accordance with international data protection standards and verified through regular third-party audits.
Welcome to Pixel 11. This Privacy Policy details Pixel 11's commitments and responsibilities regarding the collection, use, storage, and protection of your personal data. By using the Pixel 11 platform, you are considered to have read and accepted this Privacy Policy.
This privacy policy applies to Pixel 11's website, mobile application, live betting services, and all related services. We believe you have full rights over your personal data, and protecting those rights is our primary responsibility.
Pixel 11 may update this Privacy Policy at any time. For significant changes, you will be notified via your registered email or through a notification on the platform.
Pixel 11 operates under an international gaming license and strictly complies with all applicable data protection regulations. We treat your privacy not merely as a legal obligation, but as a core commitment to our users.
Pixel 11 collects certain personal information to provide you with the best possible service. The categories of data we collect are detailed below:
Information you provide when creating an account includes your full name, date of birth, email address, mobile number, residential address, and password. This information is required to keep your account active and to verify your identity.
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Full Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Email & Mobile Number | Communication & Account Security | Yes |
| Residential Address | KYC Verification & Legal Requirements | Yes |
| Payment Information | Deposit & Withdrawal Processing | Yes |
| Copy of ID Document | Completing KYC Verification | For Withdrawals |
| Usage History | Service Improvement & Fraud Prevention | Automatic |
When you use the Pixel 11 platform, certain information is collected automatically. This includes your IP address, browser type and version, device information, operating system, time spent on the platform, and a list of pages visited. This data helps us improve our service quality and identify potential security threats.
Pixel 11 never has direct access to your password. Passwords are always stored in encrypted form and cannot be viewed by any staff member.
Pixel 11 uses collected data only for specific, transparent purposes. We never use your information for anything unnecessary or unrelated.
Pixel 11 analyzes your data to deliver a personalized experience, giving you more relevant recommendations for games, events, and offers that match your interests. This analysis is always conducted with full respect for your privacy.
Pixel 11 uses cookies and similar tracking technologies to improve platform performance and personalize your experience. Below is a detailed overview of the different types of cookies used:
You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may affect some core functionality of the platform.
Pixel 11 uses industry-leading security technology to protect your data. The key components of our security framework are:
If you notice any suspicious activity on your account, contact us immediately at support@pixel11.app. Our security team is available 24/7.
As a Pixel 11 user, you have the following rights over your personal data. Contact us at any time to exercise these rights.
You may request to view all personal data that Pixel 11 holds about you at any time.
You have the full right to request corrections if any of your information is inaccurate.
You may request that your personal data be deleted after your account is closed.
You can request that your data be restricted or stopped from being used for specific purposes.
You can export your data in a structured format or transfer it to another service.
You have the right to opt out of promotional emails or SMS messages at any time.
To exercise any of these rights, email us at support@pixel11.app. We typically respond within 30 business days.
Pixel 11 does not retain your data beyond the period it is needed. Retention periods for different types of data are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Account active + 5 years | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Compliance |
| KYC Documents | 5 years | AML/KYC Regulations |
| Customer Service Records | 3 years | Dispute Resolution |
| Marketing Preferences | Until consent is withdrawn | User Guidelines |
| Log Files & Technical Data | 12 months | Security Monitoring |
Once the designated retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.
Pixel 11 is an adult betting platform and strictly prohibits use by anyone under 18. We do not knowingly collect any personal information from individuals under the age of 18.
If we become aware that anyone under 18 has registered on our platform, that account will be closed immediately and all associated data will be deleted. Parents or guardians can report such incidents to us.
Pixel 11 applies strict KYC procedures during registration and payment verification to confirm user age. Additional verification documents may be requested in cases where there is any doubt.
For any questions, complaints, or requests regarding your data rights under this privacy policy, please reach out to our privacy team:
Email: support@pixel11.app
We typically provide an initial response within 7 business days and aim to fully resolve complex matters within 30 business days. If you are not satisfied with our resolution, you may file a complaint with the relevant regulatory authority.
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