Legal Document

Pixel 11 Terms and Conditions — please read before use

Please read these Terms and Conditions carefully before using the Pixel 11 platform. They cover everything related to accounts, betting, payments, and user responsibilities.

Last Updated: January 2026

Key Terms at a Glance

Key highlights before you read the full details

18+ Only

The Pixel 11 platform is strictly for users aged 18 and above. Age verification is mandatory at registration, and providing false information will result in account termination.

Payment & Withdrawal Policy

We maintain a transparent policy on deposit and withdrawal limits, processing times, and available methods. Withdrawals are only available to verified accounts.

Fair Betting Guarantee

All odds on Pixel 11 are set automatically. If fraudulent activity is detected, the account may be suspended and funds forfeited.

Bonuses & Promotions

Each bonus offer comes with its own wagering requirements. Bonus funds must be wagered a specified number of times before withdrawal — failure to meet the requirements will result in the bonus being forfeited.

Account Security

Each user may hold only one account. It is the user's responsibility to keep their account password and information secure.

Responsible Gaming

Pixel 11 is committed to responsible betting. Users can set their own limits and take a break whenever needed.

1 General Terms & Applicability

By accessing the Pixel 11 platform or creating an account, you are considered to have fully read, understood, and agreed to these Terms & Conditions. These Terms constitute a legally binding agreement between Pixel 11 and its users.

These Terms and Conditions apply to all Pixel 11 services — including the website, mobile app, live betting, gaming section, and any promotional offers. If you disagree with any part of these terms, please refrain from using the platform.

Pixel 11 reserves the right to modify these Terms & Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the updated Terms.

This agreement is governed by the laws of Bangladesh and applicable international gaming regulations. Pixel 11 operates under an international gaming licence and complies with all regulatory guidelines.

2 Account Registration & Eligibility

Eligibility for Registration

To create an account on Pixel 11, you must meet the following requirements:

  • You must be at least 18 years of age.
  • You must not be a resident of any country or region where online betting is prohibited by law.
  • You must register using accurate and truthful personal information.
  • Only one account is permitted per person.

Identity Verification (KYC)

To fully activate your Pixel 11 account and access withdrawal features, you must complete the KYC (Know Your Customer) verification process. The following documents may be required:

Document Type Purpose Accepted Formats
National ID / Passport Identity Verification JPG, PNG, PDF
Proof of Address (Bill / Letter) Proof of Residence JPG, PNG, PDF
Payment Method Details Financial Transaction Verification Screenshot / Statement

Registering with false information will result in immediate account termination and forfeiture of all deposited funds. Pixel 11 has a zero-tolerance policy on this.

3 Betting Rules

Bet Acceptance

On Pixel 11, a bet is considered accepted only once it has been technically confirmed. You will receive a confirmation message after placing your bet. If no confirmation is received, the bet should be considered unsuccessful.

Odds Changes

Bets are settled at the odds displayed at the time of confirmation. Any subsequent changes to odds will have no effect on already confirmed bets.

Match Cancellation or Postponement

In the event a match is cancelled or postponed indefinitely, pixel 11 will follow the policy outlined below:

  • If a match is cancelled before it starts — the full stake will be refunded.
  • If a match is cancelled within a specified period after kick-off — a decision will be made in accordance with regulatory guidelines.
  • For rescheduled matches — the bet remains valid if the match takes place within 48 hours of the original date.
  • If incorrect odds are displayed due to a technical error — Pixel 11 reserves the right to void the bet and issue a refund.

Maximum Bet Limit

A maximum bet limit applies to each event and market, and is clearly displayed when placing a bet on the platform. Pixel 11 reserves the right to adjust the maximum bet limit under special circumstances.

4 Deposit & Withdrawal Policy

Deposit Rules

Deposits on Pixel 11 can be made via bKash, Nagad, Rocket, or bank transfer. The minimum deposit is BDT 500, and the maximum per single transaction is BDT 1,00,000.

Withdrawal Conditions

Your account must be fully verified before you can request a withdrawal. Funds will only be returned to the same payment method used for the original deposit.

Payment Methods Minimum Withdrawal Processing Time
BKash / Nagad BDT 500 2–6 hours
Rocket BDT 500 6–12 hours
Bank Transfer BDT 1,000 1–3 business days

To prevent money laundering, Pixel 11 monitors suspicious transactions. If unusual activity is detected, withdrawals may be placed on hold until the verification process is completed.

5 Bonuses & Promotional Offers

Pixel 11 offers various bonuses and promotional offers from time to time. Each offer has its own terms, which are clearly stated on the offer page.

General Bonus Terms

  • Wagering requirements must be met before bonus funds can be withdrawn (typically 5x to 20x).
  • Each bonus has a validity period — once expired, the bonus will be automatically forfeited.
  • Attempting to claim bonuses through multiple accounts will result in all associated accounts being terminated.
  • Pixel 11 reserves the right to modify or withdraw any bonus offer at any time.

The welcome bonus is available to new members for first-time registration only. Anyone who previously held an account cannot claim the bonus by opening a new one.

6 Prohibited Activities

The following activities are strictly prohibited on the Pixel 11 platform. Violations may result in account termination and legal action:

  • Creating multiple accounts under the same identity.
  • Placing bets using another person's account.
  • Placing bets based on match-fixing or insider information.
  • Abusing bonuses or exploiting system vulnerabilities.
  • Money laundering or processing of illegal funds.
  • Placing bets using automated bots or software.
  • Fraudulent activity against other users.

7 Account Suspension & Termination

Pixel 11 reserves the right to suspend or permanently terminate any account without notice in the following circumstances:

  • Violation of these Terms and Conditions.
  • If KYC verification is not completed or false information is provided.
  • If suspicious or fraudulent activity is detected.
  • At the direction of law enforcement authorities.

Users may close their account at any time by contacting support@pixel11.app. All valid balances should be withdrawn before the account is closed.

8 Privacy & Data Protection

Pixel 11 treats the protection of users' personal data as its highest priority. We strictly follow our Privacy Policy in the collection, storage, and use of your information.

Your personal information may be used for the following purposes:

  • Account management and verification process.
  • Transaction processing and fraud prevention.
  • Customer service and dispute resolution.
  • Compliance with legal obligations.

Pixel 11 never sells your information to third parties. For more details, please visit our Privacy Policy View the page.

9 Limitation of Liability

Pixel 11 will not be held liable for the following:

  • Failed bet placement due to loss of internet connectivity.
  • Technical issues on the part of third-party payment providers.
  • Disclosure of password or personal information due to the user's own negligence.
  • Unexpected technical errors or system downtime.

Pixel 11 always strives to maintain the highest level of technical security. However, if a service disruption occurs due to unforeseen circumstances, we work to resolve it as quickly as possible.

10 Changes to Terms & Contact

Pixel 11 may update these Terms & Conditions at any time. For significant changes, users will be notified via their registered email or through a platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated Terms.

If you have any questions or feedback regarding these Terms and Conditions, please contact us:

  • Email: support@pixel11.app
  • Live Chat: Available after logging in to the platform
  • Time: 7 days a week, 24 hours a day

Done reading? Get started now

Register on Pixel 11 and start your journey on Bangladesh's most trusted Sports Betting platform — play responsibly.

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